Shipping Policy

Shipping & Handling

We offer FREE shipping via FedEx to the Contiguous United States for most products.  Most of our in-stock orders ship in 24 hours. Delivery time within the United States is 3-5 days. 

*Please keep in mind that when things happen like national holidays, inventory shortages, shipping carrier delays, customs delays, extreme weather, and other scenarios that we, unfortunately, have no control over, your delivery may be delayed. We appreciate your patience in those instances.

Shipping Address Modification

Because we aim to fulfill orders as quickly as possible, after 12 p.m. EST each day, we cannot change the shipping address or other details on your order. You are welcome to return the item to us in accordance with our Return Policy.

Order Cancellation

If you want to cancel your order, please email us at LuliveServices@hotmail.com as soon as possible. We will issue a full refund if the product has not yet start to ship. If the product is in the progress of delivery, it cannot be canceled.

Backordered Items

In the event an item you’ve ordered is out of stock, we will ship the items available and ship the out-of-stock item(s) as soon as they become available via an expedited method at no cost to you. Tips Shipping times are estimated and not guaranteed - delays may happen due to weather, shipping carrier or customs delays, inventory shortages, or other events that we have no control over. We'll always do everything we can to make sure your order gets to you as quickly as possible. If you have any questions about shipping, please email us at LuliveServices@hotmail.com . 

Other considerations

If you find that the logistics package is damaged after receipt, please take a photo in time to keep the evidence of damage and labels on the outside of the package for verification.