Refund & Return Policy
Note: To explain any return application, please contact the official email or phone attached first. Any return or exchange without prior application will not be accepted.
Return & Exchange:
1. Conditions of return
(1) Return and exchange period: within 60 days after the order is issued
(2) Applicable circumstances for return and exchange: damage caused by non-buyers such as transportation(Free return and exchange).
(3) What information needs to be provided to apply for a return or exchange: order number, SKU on the box, photo proof
2. The process of return and exchange
Step 1: Mail directly to the customer service mailbox, we will process the return application within 24 hours and reply to the processing result.(E-mail:LuliveServices@hotmail.com/phone:7189095928)
Step 2: What the customer should do after receiving the response of the processing result: mail the item to our delivery address and inform the tracking number.
Step three (if needed): I will re-ship the goods and update the tracking number after receiving the return.
3. Return address:
(1)C/O 1175 Florence Columbus Road UNITB(A12-A35)Bordentown New Jersey 08505
(2)C/O 100 Lawrence Blvd Hainesport NJ 08036
(3)C/O 13725 Pipeline Avenue Chino California 91710
(4)C/O 14779 Bar Harbor Rd Fontana California 92336
4. Other supplements: There is no pickup service.
Refund
1. Refund amount
(1) Applicable situation for full refund: return(Free return and exchange).
(2) Applicable circumstances for partial refunds: For example, missing parts (not re-sent, and a certain amount of compensation), defects are acceptable.
After-sales contact information
Email: LuliveServices@hotmail.com
Phone:7189095928
Return&Exchange Adrress:
(1)C/O 1175 Florence Columbus Road UNITB(A12-A35)Bordentown New Jersey 08505
(2)C/O 100 Lawrence Blvd Hainesport NJ 08036
(3)C/O 13725 Pipeline Avenue Chino California 91710
(4)C/O 14779 Bar Harbor Rd Fontana California 92336