Refund & Return Policy

Note: To explain any return application, please contact the official email or phone attached first. Any return or exchange without prior application will not be accepted.

Return & Exchange:

1. Conditions of return

(1) Return and exchange period: within 60 days after the order is issued

(2) Applicable circumstances for return and exchange: damage caused by non-buyers such as transportation（Free return and exchange）.

(3) What information needs to be provided to apply for a return or exchange: order number, SKU on the box, photo proof

2. The process of return and exchange

Step 1: Mail directly to the customer service mailbox, we will process the return application within 24 hours and reply to the processing result.(E-mail:LuliveServices@hotmail.com/phone:7189095928)

Step 2: What the customer should do after receiving the response of the processing result: mail the item to our delivery address and inform the tracking number.

Step three (if needed): I will re-ship the goods and update the tracking number after receiving the return.

3. Return address:

(1)C/O 1175 Florence Columbus Road UNITB（A12-A35）Bordentown New Jersey 08505

(2)C/O 100 Lawrence Blvd Hainesport NJ 08036

(3)C/O 13725 Pipeline Avenue Chino California 91710

(4)C/O 14779 Bar Harbor Rd Fontana California 92336

4. Other supplements: There is no pickup service.

Refund

1. Refund amount

(1) Applicable situation for full refund: return(Free return and exchange).

(2) Applicable circumstances for partial refunds: For example, missing parts (not re-sent, and a certain amount of compensation), defects are acceptable.

After-sales contact information

Email: LuliveServices@hotmail.com

Phone:7189095928

Return&Exchange Adrress: 

(1)C/O 1175 Florence Columbus Road UNITB（A12-A35）Bordentown New Jersey 08505

(2)C/O 100 Lawrence Blvd Hainesport NJ 08036

(3)C/O 13725 Pipeline Avenue Chino California 91710

(4)C/O 14779 Bar Harbor Rd Fontana California 92336