FAQ

1. Pre-order Question

  • How much does shipping cost?
Most of our items ship for free to the Contiguous United States. For more information on LULIVE shipping policy, click here.
  • When will my order be shipped?
Most of our in-stock orders ship in 24 hours. And for back-ordered items, shipping timeframes are updated in real-time, please check the selections carefully when you place an order.
  • How long does it take to ship and can it be expedited?
Delivery time within the United States is 3-5 days. Due to COVID-19, shipping times may vary. In addition, the expedited service is temporarily unavailable.
  • Where will my items ship from?
We ship items from warehouses in the United States.
  • Which areas are covered by logistics？Which areas do you support for delivery?
Most of our items ship for free to anywhere in the lower 48 United States.
  • When will the out-of-stock items arrive?
If you want to know the arrival time of out-of-stock items, you can send an email to LuliveServices@hotmail.com. We will respond within 24 hours.
  • Will my order be delivered in multiple parcels?
Multiple items under the same order may be shipped in multiple parcels from different warehouses. 
  • Does my order go by courier or freight? Which carriers are available?
We offer FREE shipping via UPS/USPS/FedEx to the Contiguous United States for most products.
  • Are you offering discounts?
We run occasional promotions and during the holiday season you can save even more on our reasonable every day prices.
  • Can I make a bulk purchase? Can you offer bulk purchase discounts?
If you would like to make a bulk purchase and receive special savings, please email LuliveServices@hotmail.com for a bespoke quote.

2. Post-order Question

  • Can I cancel my order? How to cancel an order?(non-receipt of goods/temporary reversal)
In any case, you want to cancel your order, you need to inform us via LuliveServices@hotmail.com of your decision to cancel it.See our Refund Policy page for more information on order returns and cancellations.
  • How to modify an order? ——Modify address/phone/add note information, etc.
If you would like to change your order details please contact us via LuliveServices@hotmail.com as soon as possible before the delivery starts.
  • How to check order shipping status?
We will automatically send you an email notification when an order is fulfilled and when the fulfilled order’s tracking number is updated. You can check the status of your order by clicking "View your order" in the email or by using the tracking number in the email to check the website of the corresponding carrier.
  • Why didn't my items arrive together?
Multiple items under the same order may be shipped in multiple parcels from different warehouses. 
  • My item arrived damaged, what should I do?
We'll be happy to resolve any problems you might have . Please contact us via LuliveServices@hotmail.com and we will respond within 24 hours.
  • I have not received the item long after it was shipped, what should I do?
We'll be happy to resolve any problems you might have . Please contact us via LuliveServices@hotmail.com and we will respond within 24 hours.
  • I received an incorrect item, what should I do?
We'll be happy to resolve any problems you might have . Please contact us via LuliveServices@hotmail.com and we will respond within 24 hours.
  • Can I return my purchase?
You are eligible to return any item within 60 days of receipt with the 60-Day Money Back Policy that applies to the continental United States.
See our Refund Policy page for more information on order returns and cancellations.
  • What is the 60-day money back policy?
You are eligible to return any item within 60 days of receipt with the 60-Day Money Back Policy that applies to the continental United States.If for any reason you do not want your item within 60 days of receipt, you can also contact us for a return and refund. See our Refund Policy page for more information on order returns and cancellations.
  • How to initiate a return？
To initiate a return, please contact us via LuliveServices@hotmail.com and describe your request in detail, including the return reason, along with your order number. For defective, incorrect, or not as described item, please send us clear pictures or videos to prove it.See our Refund Policy page for more information on order returns and cancellations.
  • How long does it take to receive a refund?
Refund time is usually within 10 business days. See our Refund Policy page for more information on order returns and cancellations.
  • What should I do if I want to return or repair the product after 60 days?
We'll be happy to resolve any problems you might have . Please contact us via LuliveServices@hotmail.com and we will respond within 24 hours.

3. Contact LULIVE

  • How can I contact LULIVE?
Hi, please feel free to contact us via LuliveServices@hotmail.com if you have any questions. We will respond within 24 hours.